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Jalynpink 03-05-2013 08:01 PM

Stuff fur stuff: canceled?
Hey, so my sister and I always got SFS from buildabearworkshop through the mail, but about maybe half a year ago, they stopped coming. Is anyone else having this problem too? How can I fix it? Thanks! If you need anymore additional information, feel free to ask.

Paddingtona 03-05-2013 09:09 PM

Try contacting Build A Bear. Maybe you need to be an active card user? The latest one I've gotten was this years Valentines time one.

mackisa 03-06-2013 01:06 AM

BABW is doing everything it can by email rather than by mail. First, look at your spam folder to see if you are getting the emails, but they're being filtered out. If so, add the BABW email to your safe list or address book, whatever works for your email program. If you're not getting the emails, you need to call Guest Services (the phone number is on the back of your SFS card) and check to be sure they have your correct email address.

NeonSmiley : ) 03-15-2013 07:39 PM

I would email, call or actually speak to a manager in the store.

amyapril1224bubbles 03-15-2013 08:14 PM

This happen to me all the time just send an email

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