#1  
Old 08-12-2013, 02:04 AM
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Chéri3
Polar Bear
BABV Name: rip AJApril20728
 
Join Date: Jul 2011
Posts: 1,015
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Default Entered a second VIB code before the first one expired?

Today I received a 12-month VIB code from a friend, but I already had a VIB in progress on Bearville with 32 days left until its expiration date. I decided to enter the 12-month VIB code today anyway, because I thought that I might lose the code or something in the future and that it would be better to enter now while I still have it. So I entered the 12-month VIB code thinking that the 12 months (365 days) of VIB time would be added to the 32 days left on the current VIB in progress, which means that I should have total of 397 days left as of today right? Nope. Instead, when I viewed the VIB section of my CyBearZone after entering the 12 months code, I saw that I only have 365 days left. They basically cancelled out the first VIB in progress and replaced it with the second VIB! I didn't get any notifications or warnings about this happening for entering a second VIB before the first VIB expired. I'm quite upset because I'm getting 32 days less - which is more than a month less - of VIB membearship than the length of time that the first code was purchased for.
Had this happened to anyone else? What should I do right now? Should I contact vwhelp, or request help by clicking the FAQs icon on the top left of the Bearville game screen? I would appreciate it if someone can help me out!

Last edited by Chéri3; 08-12-2013 at 02:07 AM..