We greatly appreciate all the information the CyBearGuides have provided us.
For our CyBearGuide Friends:
Would you mind starting a thread with ALL the various contact information saying who to contact for which kind of issue?
For instance:
contact
vwhelp@buildabear.com for which issues
Contact vwpatrol for which issues
Contact guestservices
And any other helpful contacts.
I think if we can get them all in one spot, we will be better able to stop misdirecting our emails and contact the correct people.
Thank you for all of your help.
From AshtonCyBearGuide
CyBearGuides on BI:
Our priority is to cater to concerns related to Build-A-Bearville: account issues and in-game help.
Guest.Services@buildabear.com or through phone: 1-877-789-BEAR (2327)
For store concerns, like SFS Membership, the Guest Services or the Bear Service Representatives (BSRs) are the ones in-charge.
For your individual issues and concerns regarding Stuff-Fur-Stuff Club Membership, the best to get in touch with is any of our BSRs.