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  #1  
Old 06-13-2011, 12:44 PM
AshtonCyBearGuide
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Exclamation Beware of Fake or 'Phishing' Emails!

WARNING:

We have received quite a number of inquiries about a FAKE or Phishing Email from a certain vwhelp@live.com asking for account username and password and threatening that if you do not reply until the end of July, your account may be disconnected.

Please do NOT fall for this type of scam!

REMEMBER: We will never ask for your password.

Here are a few keypoints that you can check straight away to know whether an email is legitimate:
  • Any email sent from Bearville.com will make use of correct spelling and grammar.
  • Bearville employees will never ask for your password via any means.
  • Phishing mails will frequently claim that your account has violated our policy or claim that your account has been compromised. These type of emails will also require account verification to ensure safety but often employ inimidating wording and claim extreme actions like account disconnection (such as the recent email from vwhelp@live.com).

    These are NOT standard procedures of Bearville.com
  • Phishing mails will also promise in-game items and BVO Credits, VIB Memberships and other webcodes. These mails can often seem too good to be true. Please do not fall for these mysterious ‘offers’.
  • There are also mails that will require you to visit a specific (malicious) website that may appear extremely similar in appearance to Bearville.com and will ask you to "log in". Please double-check the destination of the hyperlink before you click.
Lastly, if you believe you've received a phishing email, please forward the email to vwhelp@buildabear.com as soon as possible. When forwarding the email, copy and paste the entire email header into the message body to make sure that we are able to identify the source.

Special thanks to our Bearville citizens who have remained vigilant and informed us quickly of this matter!


Bear Hugs,
The Bearville Team
  #2  
Old 06-13-2011, 12:47 PM
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DiamondLove290
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Thanks fur telling us!! I havn't recieved any emails from the email address but I will keep an eye out in the future just in case!! xD
  #3  
Old 06-13-2011, 12:56 PM
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Thanks for this, Ashton.

I haven't actually got any of these emails but I'll make sure I tell my friends.

I think really, the thing that gives it away is the fact its from live.com - why would an official company have a hotmail email? That's the main thing, I think, that gives it away.
  #4  
Old 06-13-2011, 01:01 PM
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Thanks for posting this ashton!
I haven't go any emails yet, but i'll keep an eye out.
  #5  
Old 06-13-2011, 01:10 PM
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Hailisnowflake4
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Thanks fur posting.
  #6  
Old 06-14-2011, 02:21 AM
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That is very important and news and very serious.
Thanks fur posting!
  #7  
Old 06-14-2011, 02:38 AM
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I will keep an eye out. Thanks fur posting.
  #8  
Old 06-14-2011, 03:04 AM
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thanks ashton :3
  #9  
Old 06-14-2011, 03:16 AM
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This is, indeed, very serious. Thanks for notifying us!
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