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  #31  
Old 07-02-2012, 05:15 PM
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View Post Originally Posted by JoeCyBearGuide
The glitch occurs regardless of the number of years you have participated in previous CHH events and regardless of the number of items that you have successfully redeemed from the bearmail. They disappear from your inventory upon redemption or after you have re-logged in (once or several times).

This has been reported, anyway. We'll keep you posted.
Thanks Joe.
  #32  
Old 07-03-2012, 10:04 AM
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Thank you, I hope we will get our items back.
  #33  
Old 07-03-2012, 10:10 AM
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i got the four prizes. but i haven't seen them in my account either.
  #34  
Old 07-03-2012, 10:31 AM
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I got the two weights and the jersey, no poster though. And when I logged on yesterday, they were gone! I haven't checked today.
  #35  
Old 07-03-2012, 10:43 AM
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View Post Originally Posted by FishBowl
I got the two weights and the jersey, no poster though. And when I logged on yesterday, they were gone!
  #36  
Old 07-05-2012, 03:03 AM
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I got mine back this morning. Thank you BV Team!
  #37  
Old 07-05-2012, 10:10 AM
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I've had mine since the day I got them, and my shirts never disappeared.
  #38  
Old 07-05-2012, 10:12 AM
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Yay got my dumbbells, thank you !!
  #39  
Old 07-05-2012, 11:04 PM
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BABV Name: EvaSnowBear4
 
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The account where I clicked on the items [in the bearmail] on the 2nd and had them disappear, now have all the items back.

I noticed that my other account should not get the banner because this is the 3rd year for camp (it did receive the other items--appearing in the inventory). The account that has all the items has been welcomed back for a fourth time.

Last edited by SnowCrystal; 07-05-2012 at 11:16 PM.. Reason: correction
  #40  
Old 07-06-2012, 11:29 AM
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View Post Originally Posted by OrlandoKnight
I got mine back this morning. Thank you BV Team!
View Post Originally Posted by SnowCrystal
The account where I clicked on the items [in the bearmail] on the 2nd and had them disappear, now have all the items back.

I noticed that my other account should not get the banner because this is the 3rd year for camp (it did receive the other items--appearing in the inventory). The account that has all the items has been welcomed back for a fourth time.
The CHH Welcome Back rewards that disappeared from your inventory has been fixed. The items are now in your inventory. However, if you did not received all the items that are listed in the bearmail that we sent you, I suggest that you email vwhelp@buildabear.com so we can give you the missing item/s.
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