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Old 07-31-2013, 06:59 AM
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Default Unanswered: I lost my codes

Hey
I have a bunch of unregistered bears that I got when I was young and they came with a birth certificate for me to register online. One in particular I want online bad its the clarice holiday reindeer but I lost its certificate. What do I do?
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Old 07-31-2013, 09:35 AM
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I really really wish I can help, but I'm in the same boat as you are. /;
Sorry.
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Old 07-31-2013, 12:04 PM
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You can look everywhere in your house. Maybe you have a place where you kept your old papers from when you were a kid or check in attics and basements.

I really don't know who at BABW you can contact for this sort of thing, though.
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Old 08-02-2013, 12:27 AM
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Build-A-Bear doesn't allow 'rebirthing' of bears, so you can't take old bears and give them a new birth certificate with codes.

You might be able to ask customer service (guest.services@buildabear.com) to mail you copies of the old birth certificates (if you have the receipt information and the barcode from inside the bear -- assuming you didn't move/change your name/get the bear from a cousin/brother, etc.), but if the bears are older than 2007, there will not be any codes on the certificates and they will not give you codes for them.
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Old 08-02-2013, 08:31 AM
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View Post Originally Posted by kassiered
Build-A-Bear doesn't allow 'rebirthing' of bears, so you can't take old bears and give them a new birth certificate with codes.

You might be able to ask customer service (guest.services@buildabear.com) to mail you copies of the old birth certificates (if you have the receipt information and the barcode from inside the bear -- assuming you didn't move/change your name/get the bear from a cousin/brother, etc.), but if the bears are older than 2007, there will not be any codes on the certificates and they will not give you codes for them.
No im not trying to rebirth it I just want a new copy of the birth certificates that had a code that I lost. It had a code but build a bearville was in beta and I lost it by the time build a bearville opened.
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Old 08-02-2013, 09:23 AM
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Well, there is still the code inside the bear.. but in order to get that out, you would have to open and maybe unstuff the furry friend.
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Old 08-02-2013, 06:52 PM
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Thanks everyone. I emailed build a bear and they are assisting me
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Old 08-03-2013, 03:16 AM
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View Post Originally Posted by PJ2HIP
No im not trying to rebirth it I just want a new copy of the birth certificates that had a code that I lost. It had a code but build a bearville was in beta and I lost it by the time build a bearville opened.
That's why I said you might be able to mail customer service and get copies of your birth certificates.

I had a bear that had its birth certificate destroyed one time and I received an exact copy of the previous one. They technically have a 'one birth certificate' rule, but they will sometimes make copies of old ones that have been destroyed/lost and send them to you.
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