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  #1  
Old 12-22-2010, 10:35 PM
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Exclamation A BIG question for Cybearguides

Okay, So i have a Friend, (she doesnt have an account on here) and she is saying she has gotten hacked. My friend suggested she should send an e-mail to Maxine. But I said, Well I don't know, They might not be able to do anything about it.
SO-- i was wondering, before my friend emails Maxine about this, What would you be able to do if a person got hacked?

1.Would you be able to get their stuff back? Or some of their stuff back?
2.Would the person perhaps need to make a new account and start all over?
3.IS there much you can do if a person gets hacked?
4. What are some things you could do to help the person if they get hacked?? OR is there anything??
5.Should my friend email maxine about this? If you said no, Then what should we do?

Please answer these questions as soon as possible!!
Thanks so much,
bonedancegirl2000
  #2  
Old 12-22-2010, 10:36 PM
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She should email vwhelp@builabear.com.If she emails them she will get them back.
  #3  
Old 12-22-2010, 10:37 PM
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1.Would you be able to get their stuff back? Or some of their stuff back? Yes.
2.Would the person perhaps need to make a new account and start all over? No...
3.IS there much you can do if a person gets hacked? well, not really. all you have to do is email vwhelp or maxine.
4. What are some things you could do to help the person if they get hacked?? OR is there anything?? well just tell them exactly what to do.
5.Should my friend email maxine about this? If you said no, Then what should we do? YES!!
  #4  
Old 12-22-2010, 10:39 PM
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email, maxine. I agree witth kaykayc(:
  #5  
Old 12-22-2010, 10:46 PM
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What about vwhelp@builabear.com ? Would that work if my friend sent an email tothem?
  #6  
Old 12-22-2010, 11:49 PM
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View Post Originally Posted by bonedancegirl2000
What about vwhelp@builabear.com ? Would that work if my friend sent an email tothem?
Yes your friend should send an email to that address. Maxine would only forward their email there anyway. Your friend would have to give as much information as possible as to what is missing, and when/where the items were last seen. vwhelp@buildabear.com can check your friends account. In the meantime I would tell them to change their password to something hard to guess. (I would have them put numbers and/or symbols in it as well.)
  #7  
Old 12-23-2010, 10:34 AM
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Quote:
Okay, So i have a Friend, (she doesnt have an account on here) and she is saying she has gotten hacked. My friend suggested she should send an e-mail to Maxine. But I said, Well I don't know, They might not be able to do anything about it.

I'm beary sorry to hear that. But lets not assume that someone hacked her account since we have no proof yet

Quote:
1.Would you be able to get their stuff back? Or some of their stuff back?


The Bear Patrol will have to investigate your friend's account first. If it really shows that someone hacked your friend's account, then they will recover all the items that the hacker took

Quote:
2.Would the person perhaps need to make a new account and start all over?


Well not really

Quote:
3.IS there much you can do if a person gets hacked?


Like I said, our Bear Patrol will have to check her account first.

Quote:
4. What are some things you could do to help the person if they get hacked?? OR is there anything??


First, please advise your friend to change her password regularly. Second, she should send an email to vwpatrol@buildabear.com with the following information:

Username:
Items missing: (Remembear to include a detailed description of each item)
Date when you last saw your item:
Date when you found out your items were missing:
Did you trade these items? If yes, with whom?
Where do you usually play Build-A-Bearville? (library/home/school/etc)

Quote:
5.Should my friend email maxine about this? If you said no, Then what should we do?
You should only email Maxine for suggestions Please advice your friend to send an email to vwpatrol@buildabear.com since this is a hack report.
  #8  
Old 12-23-2010, 10:53 AM
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Maxine's e-mail is for suggestions for BABW/BABV, not for in game problems/glitches/inquiries. E-mail vwhelp@buildabear.com. Make sure your friend includes her BABV ID (name). Hope she gets her stuff back. (:
  #9  
Old 12-23-2010, 10:57 AM
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Thanks so much guys!! I appreciated all of the details!! Thanks!! Happy Holidays!!
  #10  
Old 12-23-2010, 11:07 AM
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View Post Originally Posted by bonedancegirl2000
Thanks so much guys!! I appreciated all of the details!! Thanks!! Happy Holidays!!
You're beary welcome Happy Holidays!
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