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  #1  
Old 07-20-2013, 08:11 PM
Drew
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Exclamation Answered: Virtual Bears

So I got a virtual bear today, and after the order it gave me a code.
Do I just enter that and get my bear?
Cause I entered it, and it says it's not valid, and I want to make sure I'm doing it right.
Best Answer - Posted by BethAnBearHug
I went back and looked at the times of my emails.

The confirmation of order was sent at 12:58

The codes were sent at 2:59

So it took 2 hours before I got the codes.
  #2  
Old 07-20-2013, 08:18 PM
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I have had that happen as well...I waited several hours and tried again...then they worked!
  #3  
Old 07-20-2013, 08:19 PM
Drew
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Your code came up right on the screen after you ordered though, right?

I'd also like to say I appreciate you helping me out.
  #4  
Old 07-20-2013, 08:29 PM
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The title of the email with my codes said "Your Virtual Bear Animal IDs and Key Codes‏"

It read like this:

Virtual Monkey
Animal ID: VMONKEY###### (6 Numbers)
Key Code: ###### (6 Numbers)

You have to enter the VMONKEY and your numbers on first line
Then key code on second line

(Choose bring furry friend to life)

Hope that helps!
  #5  
Old 07-20-2013, 08:33 PM
Drew
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OH! I didn't know you had to check your e-mail.
All I got was a receipt code that said it wasn't valid.
Thank you so much.

So, when I enter the ID and Key code, will that go in instantly?
And do I have to wait for the receipt code to work?
  #6  
Old 07-20-2013, 08:36 PM
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That is how it worked for me...hope it works!

Good luck!
  #7  
Old 07-20-2013, 08:37 PM
Drew
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I just had the e-mail checked, and the only e-mail that was received was an e-mail just saying a receipt code, not a key code or ID number. /:
  #8  
Old 07-20-2013, 08:43 PM
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I went back and looked at the times of my emails.

The confirmation of order was sent at 12:58

The codes were sent at 2:59

So it took 2 hours before I got the codes.
  #9  
Old 07-20-2013, 08:43 PM
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I would email buildabear.
  #10  
Old 07-20-2013, 08:44 PM
Drew
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Okay, so all I got to do is wait then. Alrighty. Thank you very much for all the help!
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