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Old 12-18-2014, 08:20 AM
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Exclamation Answered: Login/Password Recovery Problems

Hi, so I haven't been on bearville in a while, so when I tried to login today, I couldn't remember my password. I went on the 'I furgot my password' thing and entered my email and username, and at first it went 'the email could not be validated, please try again later.'

So about half an hour later I tried again and when I entered the info it said that it had sent an email to the account. The only problem is - I haven't got any emails! I did this about a hour ago, and still nothing - I've already emailed vwhelp@buildabear.com .

I really want to play bearville again on my original account since I have my bears and rare stuff on it, and I don't want to have to make a new one. Any advice?
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Old 12-18-2014, 03:26 PM
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I would wait 48 hours first.
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Old 12-19-2014, 01:10 AM
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Odd. I had a similar thing happen when I tried logging in to my side account -- it told me they'd emailed me about why I couldn't access it but I never got the email. I'm guessing there's a glitch in the system with regards to automated emails; best to contact them directly.
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