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  #1  
Old 06-22-2015, 05:55 AM
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Default BABW site has no games

I was bored so I decided to check out how bad the games were.

It turned out they deleted them all.

A pop up came asking me to take a survey so I decided to take it.

I asked for BABV back. I can post my answers here if you want.
  #2  
Old 06-22-2015, 06:10 AM
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i still see them...

oh, i guess that's just for the uk site?
  #3  
Old 06-22-2015, 08:44 AM
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Looks like the US still has them, so if desperate enough...
  #4  
Old 06-22-2015, 04:41 PM
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I am from the US and I went to the UK website to take it. You go to the game page and click on the only icon (I think it is "new content will be added soon") then it takes you to the default videos page and the survey comes up. It is actually for the products, but there are still ways you can answer in terms of bring bearville back. I will post what I put in a separate reply (If the thread allows me) so you can see how I did it.

1: *Please rate the options available for navigating this site.

2: *Please rate how well the site layout helps you find what you need.

3: *Please rate the consistency of speed from page to page on this site.

4: *Please rate how completely the page content loads on this site.

5: *Please rate how understandable the product descriptions are on this site.

6: *Please rate how well the product descriptions provide answers to your questions.

7: *Please rate the ability to narrow choices to find the product(s) you are looking for on this site.

8: *Please rate how well the features on the site help you find the product(s) you need.

9: *Please rate the balance of graphics and text on this site.

10: *Please rate the readability of the pages on this site.

11: *Please rate the ability to see the desired views of products.

12: *Please rate how well the product images show the product details.

13: *What is your overall satisfaction with this site?

14: *How well does this site meet your expectations?

15: *How does this site compare to your idea of an ideal website?

18: *How likely are you to recommend Build-A-Bear Workshop to someone else?

19: *How likely are you to return to BuildABear.com again in the future?

20: *In the two-week period prior to your website visit, which of the following did you engage with, if any? Check all that apply.

Build-A-Bear Workshop email

Build-A-Bear Workshop mailer/catalog

Build-A-Bear Workshop TV commercial

Build-A-Bear Workshop store

Build-A-Bear Workshop social media (i.e. Facebook, Twitter, Pinterest, etc.)

Build-A-Bear Workshop online advertisement

Build-A-Bear Workshop print advertisement (i.e. newspaper, magazine, etc.)

Text message from Build-A-Bear Workshop

None of the above

21: *How frequently do you visit BuildABear.com?

22: *What was the primary reason for your most recent visit to BuildABear.com?

Contact guest service

Manage a party I've already scheduled

Learn about Stuff Fur Stuff loyalty program

Check the status of an order

Plan / research a party

Return / exchange item(s)

Just browsing

Make a purchase for myself

Locate a store

Research an item that was unavailable at a store location

Make a purchase for someone else

Pre-shopping for an upcoming store visit

Other, please specify

22.1: Please specify the other primary reason for your most recent BuildABear.com visit.

23: *Which of the following factors is most important when deciding whether or not to purchase merchandise from BuildABear.com? Please rank the top 3

24: *Were you able to accomplish what you primarily came to the site for today?

Yes

No

24.1: What were you unable to accomplish today? (Please be specific.)

25: *Which of these method(s) led you to the information/products you were looking for today? Check all that apply.

Homepage image

Search feature

Top-level navigation bar (i.e. category menus labeled stuffed animals, clothing & accessories, gifts, etc.)

External links that directed you to BuildABear.com

Other, please specifyOther, please specify

26: *Please rate how intuitive the layout of the product pages are on BuildABear.com.

27: *Please rate the usefulness of the "recommended products" feature on BuildABear.com.


28: *Did you make a purchase today?

Yes

No

28.1: *Why did you not make a purchase today? Please check all that apply.

I did not intend to make a purchase today

Experienced technical difficulties with the site

Not enough information available about the item

Item(s) were unavailable / not in stock

Shipping costs were too high

Prices were too high

Delivery times did not meet my needs

I am still considering my purchase

Could not find what I was looking for

Decided to purchase at a store location

Other, please specify

29: *In the past 12 months, how many times have you made a purchase from Build-A-Bear Workshop, either through a store location or the website?

30: *Have you ever visited a Build-A-Bear Workshop store location?

Yes

No

30.1: *Was your experience on BuildABear.com today reflective of your prior store experience?

Yes

No

30.2: *Do you think Build-A-Bear Workshop should bring more elements of the store experience to the website?

Yes

No

30.2.1: What should BuildABear.com do to bring elements of the in-store experience to the website?

31: *Which channel is your preferred method for interacting with Build-A-Bear Workshop?

Build-A-Bear Workshop store location

BuildABear.com

No preference

32: *Did you spend any part of your website visit co-viewing the website with someone else?

Yes

No

33: *Did you watch a video during your visit today?

Yes

No

34: *Are you a member of the Stuff Fur Stuff loyalty program?

Yes

No

Not sure

34.1: *Were you satisfied with the Stuff Fur Stuff loyalty (frequent shopper) program?

Yes

No

35: *Which of the following Build-A-Bear Workshop channels have you and/or your child engaged with in the past year, prior to your visit to the website today? Please check all that apply.

Build-A-Bear Workshop retail store

Build-A-Bear Workshop website

Build-A-Bear Workshop call center

Build-A-Bear Workshop mobile site

Build-A-Bear Workshop mobile app

None of the above

36: *Are you aware that Build-A-Bear Workshop offers in-store parties for groups of six or more children?

Yes

No

36.1: *How did you find out about Build-A-Bear Workshop parties?

Build-A-Bear Workshop email

Build-A-Bear Workshop mailer/catalog

Build-A-Bear Workshop TV commercial

Build-A-Bear Workshop website

Build-A-Bear Workshop social media page

Build-A-Bear Workshop in-store handout

Saw a party in store

My child or a child I know attended a Build-A-Bear Workshop party

A store associate told me

A friend or family member told me

Other, please specify

Don't know

37: *If Build-A-Bear Workshop offered the following purchase options, which, if any, would you be interested in? Please check all that apply.

Buy online and pick up in store

Reserve online and buy in store

Buy in store and ship to home (standard shipping charges would apply)

I would not be interested in any of the above

38: *Did you contact Guest Services while on the site today?

Yes

No

39: *What do you plan to do next?

Visit a Build-A-Bear Workshop store

Return to buildabear.com later

Visit buildabear.com from a mobile device

Comparison shop

Make a purchase from another retailer

Nothing

Other, please specify

39.1: Please tell us what you plan to do next.

45: In the future, what items would you like to see offered on BuildABear.com that are currently not available? (Please be as specific as possible. If you can't think of anything, please type N/A)

46: What is the one thing BuildABear.com could do to provide a better website experience? (Please be as specific as possible. If you can't think of anything, please type N/A)
  #5  
Old 06-28-2015, 11:47 AM
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RachelGirl192
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BABV Name: Rachelgirl192
 
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I took the survey as well,several weeks ago, and I took every opportunity to complain that they closed bearville.
  #6  
Old 07-04-2015, 01:32 PM
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GraceAdventureBear64
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I complained as well. I don't think it would do much though.
  #7  
Old 07-11-2015, 02:34 PM
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TygerStar
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BABV Name: KittyAngel1852
 
Join Date: Apr 2015
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I did that, too, when I answered a survey about the last purchase I had made (my blue dragon who was actually free). I complained about Bearville being gone, suggested they bring it back, and told them they were going to lose customers if they don't because everyone wants Bearville. But I doubt if it will help.
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