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  #1  
Old 02-03-2009, 04:40 PM
gfmbear
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Question Unanswered: animal id & key code dont work

please could i have some help?


i currently have 2 build a bears in babv and would like to add my new bear which i got on 1st feb spring hugs bear but i am unable to do so

i have made a certificate instore but when i type the animal id and key code in to reg my new bear an error message pops up saying invalid combination

i have tried number of times and on different days since i got my new bear but same message appears

thanks
  #2  
Old 02-03-2009, 05:07 PM
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that has happen to a lot of us bi memebers so i would suggest to be patient and email thatn BAB staff team [i think]

Last edited by MillieBlue2; 02-03-2009 at 05:08 PM..
  #3  
Old 02-03-2009, 05:11 PM
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you should send themm a message, to do this, go to the question mark and click request help. Scroll down to technical questions and give them the problem as well as your animal Id, key code, desired name and all the other things (ex.boy/girl) Then you hit send. Wait a day and you should have a new Furry friends on your account.
  #4  
Old 02-03-2009, 05:23 PM
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Email Maxine@buildabear.com (sorry can't remember the BABV Staff's email... >.<) and tell her what happened, and the ID and key code, if it's a boy or girl and what his/her name is, and you should have the bear soon.
  #5  
Old 02-03-2009, 08:02 PM
TroySprinkles
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Email maxine or buildabear at these emails:
vwhelp@buildabear.com
maxine@buildabear.com

(Maxine is second one on list)

TTYL!
TroySprinkles
  #6  
Old 02-03-2009, 08:31 PM
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You should email vwhelp@buildabear.com or maxine@buildabear.com
but the other day i bought a bear and i entered the code..But it said invalid... I emailed Maxine and she said It will take 24 hour's to get the code to work!! Hoped I help!!(:
  #7  
Old 02-03-2009, 08:34 PM
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I had this same problem too
I contacted mailto:vwhelp@buildabear.com
dont bother maxiene about it
They asked for the reciept number and where the store is
It took about a week but they fixed it...
  #8  
Old 02-03-2009, 08:37 PM
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The exact same thing happened to me! I emailed the help thing, but nothing happened. So next time I went to babw I told them, and they gave me a thing that let me make another birth certificate with the key code and stuff.
  #9  
Old 02-03-2009, 09:09 PM
AbbeAdventurebear10372
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Never happened but it may happen when i get my new furry friend on friday.I hope it doesnt happen
  #10  
Old 02-03-2009, 09:16 PM
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Sometimes it can take a day or 2 for the key code and animal ID to get activated. Try waiting a full 24 hours, and then entering both codes. If it still doesn't work then I suggest e-mailing vwhelp@buildabear.com
They'll most likely be able to answer your questions. =]
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