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  #1  
Old 08-03-2009, 05:31 PM
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Default Issues with Invalid Codes

CybearPals are getting lots of emails from players with invalid codes. In order to process your mail faster, here are lists of information you need to include:

IF you just purchased your furry friend and your codes appread invalid, sometimes it can take between 24 and 48 hours for your furry friend’s ID and Key Code to make it all the way to Build-A-Bearville. If after 48 hours and the codes still don't work, send the following information to vwhelp@buildabear.com:

For Invalid Animal ID/KeyCodes
Username:
Animal ID:
Keycode:
Animal Name:
Receipt Code:
SFS Number: (If you have one)

Invalid Receipt Code

Sometimes it can take between 24 and 48 hours for your Receipt Codes to make it all the way to Build-A-Bearville. If you did make your purchase in the past 24 hours, please try to enter your Receipt Codes tomorrow.

Receipt Code:
Username:
RC:
SFS:

Invalid Bearville Outfitters code
Bearville Outfitters code:
Username:
BVO Code:
RC:
SFS:


Invalid Webcode
Webcode:
Username:
Webcode:
Where did you get the code from?


IMPORTANT!
DO NOT reply to this thread with these information, especially your codes. Send it to vwhelp@buildabear.com. For your own security, DO NOT share your account information, especially your account password and birth certificate codes with anyone!
  #2  
Old 08-03-2009, 05:37 PM
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Thanks soo much for posting this Niki.
Rep point!
  #3  
Old 08-03-2009, 05:47 PM
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Hi Thank you. Do you have a form for " I lost my recipt in USA " ?
  #4  
Old 08-03-2009, 06:13 PM
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Both of our Jamia LTAL download codes failed to work. I finally called BABW today and was told that I would have the downloads e-mailed to me.

Today I purchased two of the Itzel LTAL downloads, and both of THOSE codes also failed to work.

The Jamia LTAL tee codes worked, but I haven't tried the Itzel LTAL tee codes yet.

How can the song download codes be bad??
  #5  
Old 08-03-2009, 06:21 PM
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View Post Originally Posted by markbrown21
Hi Thank you. Do you have a form for " I lost my recipt in USA " ?
If you have lost your receipt, you need to include these information when you email our vwhelp:

Purchase Date:
Store location:
Approximate Transaction total:
Items purchased:

If you purchased an animal, please type your Animal ID and Keycode:

If you are a Stuff Fur Stuff Club member, please type your SFS number:

Have a pawsome day!
  #6  
Old 08-03-2009, 06:22 PM
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Cool thanks for posting!
I need this in the future
  #7  
Old 08-03-2009, 06:27 PM
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View Post Originally Posted by NikiCyBearGuide
If you have lost your receipt, you need to include these information when you email our vwhelp:

Purchase Date:
Store location:
Approximate Transaction total:
Items purchased:

If you purchased an animal, please type your Animal ID and Keycode:

If you are a Stuff Fur Stuff Club member, please type your SFS number:

Have a pawsome day!
Thank You!
im emailing them right now
Have a Beariffic Day!
LOL
-mark
  #8  
Old 08-03-2009, 06:27 PM
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View Post Originally Posted by blueskies16
Both of our Jamia LTAL download codes failed to work. I finally called BABW today and was told that I would have the downloads e-mailed to me.

Today I purchased two of the Itzel LTAL downloads, and both of THOSE codes also failed to work.

The Jamia LTAL tee codes worked, but I haven't tried the Itzel LTAL tee codes yet.

How can the song download codes be bad??
send an email to vwhelp with the following info:

LTAL song download code:
Receipt Code:

Thanks!
  #9  
Old 08-03-2009, 06:34 PM
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Pawsome! Thanks for posting this Niki!!!
  #10  
Old 08-03-2009, 06:40 PM
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Thanks Again. I emailed.
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