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Old 07-24-2013, 07:25 PM
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Default Answered: Just Wondering.

How long do they take to send a link to active an account? I have a friend from another state having problems, and saying that it has not been sent for awhile.
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Old 07-24-2013, 07:27 PM
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like an email conformation? if that's what you mean, those send right away normally...
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Old 07-24-2013, 07:28 PM
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View Post Originally Posted by emilyadorable711
like an email conformation? if that's what you mean, those send right away normally...
Yeah. She signed up for a little while now, and nothing has happened.
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Old 07-24-2013, 07:38 PM
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is she able to resend the confirmation email? o:

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Old 07-24-2013, 07:46 PM
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View Post Originally Posted by emilyadorable711
is she able to resend the confirmation email? o:
I'm unsure if she can. She doesn't have their email to do so about this problem.
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Old 07-24-2013, 07:49 PM
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oh i see well is she able to log into her account and get to know bearville a little better for now until she knows the email etc?
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Old 07-24-2013, 07:51 PM
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View Post Originally Posted by emilyadorable711
oh i see well is she able to log into her account and get to know bearville a little better for now until she knows the email etc?
She's been on BV for a few months. I told her about Maxine's email, but she wasn't unsure if she'll help.
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Old 07-24-2013, 07:55 PM
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^Hmm, I'm not sure if Maxine will answer, because she retired.
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Old 07-24-2013, 08:14 PM
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whether Maxine retired or not i'm sure it'd be hard for her to e-mail your friend back only due to the amount of emails she probably receives in a day. if i was your friend i'd email vwhelp@buildabear.com they reply to emails pretty fast and are able to answer your problem fully and detailed i apologize that i cannot tell your friend more info :x good luck to you and your friend! c:
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