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Old 08-15-2009, 01:59 PM
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JessBearHug
Trading Teddy
BABV Name: JessBearHug
 
Join Date: May 2008
Posts: 8,348
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Arrow Contact information

We greatly appreciate all the information the CyBearGuides have provided us.


For our CyBearGuide Friends:


Would you mind starting a thread with ALL the various contact information saying who to contact for which kind of issue?

For instance:

contact vwhelp@buildabear.com for which issues

Contact vwpatrol for which issues

Contact guestservices


And any other helpful contacts.

I think if we can get them all in one spot, we will be better able to stop misdirecting our emails and contact the correct people.

Thank you for all of your help.

From AshtonCyBearGuide

CyBearGuides on BI:
Our priority is to cater to concerns related to Build-A-Bearville: account issues and in-game help.


Guest.Services@buildabear.com or through phone: 1-877-789-BEAR (2327)
For store concerns, like SFS Membership, the Guest Services or the Bear Service Representatives (BSRs) are the ones in-charge.
For your individual issues and concerns regarding Stuff-Fur-Stuff Club Membership, the best to get in touch with is any of our BSRs.
  #2  
Old 08-15-2009, 11:14 PM
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JessBearHug
Trading Teddy
BABV Name: JessBearHug
 
Join Date: May 2008
Posts: 8,348
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http://www.bearvilleinsider.com/foru...light=vwpatrol

From JoeCyBearGuide

Reporting Invalid Trade and Missing Items Hello guys! We wanted to share something that we thought you guys should know. Investigating to recover your missing items usually takes the Bear Patrol time, since what we do is track down you items. Sometimes when your report lacks some details, it creates delay to the whole process.

So were posting the important things that you should include when you send your report to us:

INVALID / UNFAIR TRADE


You may email our vwpatrol@buildabear.com together with these information:

Your Username:
Usermame of the person traded:
Items traded:
Number of times you have trade with that person:
Date of the transaction:

These information will be a great help to our BearPatrol, so they can easily track down your missing items.


MISSING ITEMS

Username:
Missing Item/s:
Date where seen in inventory:
Date discovered that items were missing:
Where do you usually play Build-A-Bearville? (library/home/school/etc)



These are tips on how to protect yourself from being scammed. It is best that you have read the guides completely, and perhaps remind yourself of the tips in it whenever you are playing Build-A-Bearville or other games.

What is Scamming?

Scamming is to deceive or trick another player for one's own personal gain. Deliberately lying to others about how much an item is worth and how rare the item was is considered a scam. A trade that seems too good is most likely a scam and thus you should be extra careful when you are trading. Also, lying to players to gain account information is also considered password scamming and should be reported instantly.

How will you know if you are being scammed?
*If the player is claiming an unrare item rare.
*Trust game/trade -- A trust trade is an exchange in words, PM's or emails where in the other player asks to borrow your item and will give it back after some time. Almost 90% of the time, the player will never return your item. Do not give your items away like that, especially to people you don't really know.
* Giving away free accounts

Extra Tips

* Never ever engage in trust trades
* Always check the second trade screen carefully
* Never ever give out your password or account details
* Make sure your password is complicated enough (a mixture of letters and numbers) but can be memorized.

Build-A-Bear promotes a family friendly game environment. We must be aware of this kind of situation because it is a free-for-all-age game and we want to make sure you really are having a good time, and at same time feeling safe and secure.



BABV technical issues:

vwhelp@buildabear.com

concerns related to Build-A-Bearville: account issues and in-game help










--------------------------------------------------------
Forgotten Password by Joe

But don't you worry, there's still a way to retrieve your password. Just email vwhelp@buildabear.com, tell them you need your password, and provide the following info:

Animal Name:
Animal Type:
Animal ID:
Animal Key Code:
Date Purchased:
Store Location:

This will speed up the process of recovering your password.
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