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  #1  
Old 09-12-2009, 03:45 PM
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Default Chat Problem :(

Hello. NONE of my open chat was working so i went to IC then the email to change it did not come mailbox was closed i changed email but still nothing??? chace is cleared

Last edited by Mark21; 09-12-2009 at 04:22 PM..
  #2  
Old 09-12-2009, 03:56 PM
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I heard you have to clear your cache.
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Old 09-12-2009, 04:30 PM
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I'm sorry about that Mark. Have you successfully changed your email address via your PDA? If yes, then you should get emails whenever you try to change your settings. Try switching to Safe Open Chat following the steps on this thread.
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Old 09-12-2009, 04:31 PM
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View Post Originally Posted by JoeCyBearGuide
I'm sorry about that Mark. Have you successfully changed your email address via your PDA? If yes, then you should get emails whenever you try to change your settings. Try switching to Safe Open Chat following the steps on this thread.
I did that. I even re accepted my first open chat email but im still with IC
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Old 09-12-2009, 05:24 PM
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View Post Originally Posted by markbrown21
I did that. I even re accepted my first open chat email but im still with IC
Hmm.. That's strange. We need to investigate more on this, there might be a problem with your account, because usually going through the same process of activating your Safe Open Chat again fixes the problem. Please email vwhelp@buildabear.com so your account could get checked.
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Old 09-12-2009, 05:35 PM
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View Post Originally Posted by JoeCyBearGuide
Hmm.. That's strange. We need to investigate more on this, there might be a problem with your account, because usually going through the same process of activating your Safe Open Chat again fixes the problem. Please email vwhelp@buildabear.com so your account could get checked.
ok i emailed will i log off?
  #7  
Old 09-12-2009, 06:10 PM
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Mark, when you had your problem, did you get a new email? You must activate from the NEW email, not the old one.

After you activate from the new email, it takes a few minutes so log out. We had this problem yesterday and had to log out of the account and back in.
  #8  
Old 09-12-2009, 06:41 PM
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View Post Originally Posted by markbrown21
ok i emailed will i log off?
We will have to wait until we get your email. Just log off whenever you want, its not a problem. We usually wait until the player logs off before fixing their account.

By the way, what browser did you use? Have you tried using a different browser? If not, can you try it, and tell me if you still get the same problem?
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Old 09-12-2009, 06:55 PM
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View Post Originally Posted by JoeCyBearGuide
We will have to wait until we get your email. Just log off whenever you want, its not a problem. We usually wait until the player logs off before fixing their account.

By the way, what browser did you use? Have you tried using a different browser? If not, can you try it, and tell me if you still get the same problem?
Jess - Nope No new email
Joe - I tried Firefox & Internet explorer......
  #10  
Old 09-13-2009, 12:00 PM
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i just had the same problem. my open chat is not working. i accepted the email and it was working for a few days . and now today i can't say anything. help. please.
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