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  #1  
Old 11-03-2009, 06:55 PM
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Default Tent Room not working properly

I have tried to enter the tent room for several days. It throws me out of the condo, back into the neighborhood, and says "The Condo owner has left the game". Obviously, I had not.

I tried to clear the cache, etc, all the normal answers.

I tried to move it to various and assorted locations. Still the same problem.

I wrote to vwhelp and they simply told me to clear my cache, which I had already done and obviously that was of no help at all.

I have heard of 2 other people with the same problem and they are not on my computer so it's not a problem with my computer.

Would you please ask them to check into this. Thank you.
  #2  
Old 11-03-2009, 06:57 PM
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I have also done the same as Jess and still have the same problem. Just thought I'd note it.
  #3  
Old 11-03-2009, 06:58 PM
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I got that too! I can go into the igloo but not the tent. I tried logging out and logging in, clearing the cache, ... too!
  #4  
Old 11-03-2009, 07:05 PM
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I have exactly the same tent problem as Jess. It throws me out and put me back in the Neighborhood.
As soon as I click my tent, a message said " the condo owner left the game, please choose another condo to visit".
  #5  
Old 11-03-2009, 07:07 PM
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Same here. My igloo from the new polar works fine, but the tent does not.
  #6  
Old 11-03-2009, 07:08 PM
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It has been like that for weeks.
I dont think the original glitch was ever 'fixed'.
  #7  
Old 11-03-2009, 07:11 PM
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I've had that for at least a week.
  #8  
Old 11-03-2009, 07:13 PM
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View Post Originally Posted by marylouzippy2
It has been like that for weeks.
I dont think the original glitch was ever 'fixed'.

However, vwhelp claims there is no problem and so therefore, they are NOT looking into fixing it. So they need to be told again that YES, there is a problem and that they need to work on it.

I got this email from them today:



Hi there JessBearHug!

I am sorry to hear that you are having difficulties with
Build-A-Bearville. You might need to clear your cache. To do this, log
off the game and follow the instructions below:

For Internet Explorer users:
1. Click on Tools.
2. Click on Internet Options.
3. In the General Tab, look up Browsing History and click on the Delete
Button.
4. Delete Temporary Internet files.

For Firefox users:
1. Click on Tools.
2. Choose Clear Private Data from the dropdown.
3. Proceed to clearing your cache.
OR
1. Click on Tools.
2. Click on Options.
3. Choose the Advanced Tab.
4. Click on CLEAR NOW under Cache.

Once you have cleared your cache, open a new Internet browser window and
try Build-A-Bearville again.

If you're having trouble and need a helping paw, click on the Help button.
Click FAQ for answers to the most frequently asked questions. If you need
further assistance, please send an email to vwhelp@buildabear.com.

Have a Bearrific day!

Bear Hugs,
From Alvin CyBearPal


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com.


----- Original Message -----
Flash version : WIN 10,0,32,18
Server : undefined
Zone : 17
User Name : JessBearHug

The tent room from the scavanger hunt has never worked. No matter where
I put it, when I try to enter, it always says the condo owner has left
the game and then throws me out of my own condo. I have set it up
outside. I have set it up inside in an empty room. I have never been
able to enter it.
Technical questions [REF.NO.: 8202033]
  #9  
Old 11-03-2009, 07:28 PM
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i sent them one yesterday about my tent.
  #10  
Old 11-04-2009, 12:38 PM
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View Post Originally Posted by JessBearHug
However, vwhelp claims there is no problem and so therefore, they are NOT looking into fixing it. So they need to be told again that YES, there is a problem and that they need to work on it.

I got this email from them today:



Hi there JessBearHug!

I am sorry to hear that you are having difficulties with
Build-A-Bearville. You might need to clear your cache. To do this, log
off the game and follow the instructions below:

For Internet Explorer users:
1. Click on Tools.
2. Click on Internet Options.
3. In the General Tab, look up Browsing History and click on the Delete
Button.
4. Delete Temporary Internet files.

For Firefox users:
1. Click on Tools.
2. Choose Clear Private Data from the dropdown.
3. Proceed to clearing your cache.
OR
1. Click on Tools.
2. Click on Options.
3. Choose the Advanced Tab.
4. Click on CLEAR NOW under Cache.

Once you have cleared your cache, open a new Internet browser window and
try Build-A-Bearville again.

If you're having trouble and need a helping paw, click on the Help button.
Click FAQ for answers to the most frequently asked questions. If you need
further assistance, please send an email to vwhelp@buildabear.com.

Have a Bearrific day!

Bear Hugs,
From Alvin CyBearPal


You received this message because someone using this email address
recently requested information about buildabearville.com. If you received
this email in error, please write us at vwhelp@buildabear.com.


----- Original Message -----
Flash version : WIN 10,0,32,18
Server : undefined
Zone : 17
User Name : JessBearHug

The tent room from the scavanger hunt has never worked. No matter where
I put it, when I try to enter, it always says the condo owner has left
the game and then throws me out of my own condo. I have set it up
outside. I have set it up inside in an empty room. I have never been
able to enter it.
Technical questions [REF.NO.: 8202033]
Thanks for posting this Jess. I'm sorry about this.

I just checked, and your tent room has recently been fixed. It should work fine now.

If you're having problems about it, just post here.
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