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  #1  
Old 01-24-2010, 11:06 PM
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Question Answered: Not able to log in!

Could someone help me?
I haven't been able to log into BABV for hours.
I'll type in my user name and password, select my den and continent, then it will take me to the loading game. But that's just it. It hasn't been loading.
It will just sit there. The longest it's been sitting on the loading game now, would be over 15 minutes. My friend, who also has a BABV account tried logging into her account on the same computer, and her's loaded quickly, and she was able to go on.
What is going on?
Best Answer - Posted by AbbygailBearDiva59
Maybe you should try clearing your cache, restarting your computer, or emailing BABV at vwhelp@buildabear.com (i think that is he e-mail)
Hope this helps!
  #2  
Old 01-24-2010, 11:17 PM
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Maybe you should try clearing your cache, restarting your computer, or emailing BABV at vwhelp@buildabear.com (i think that is he e-mail)
Hope this helps!
  #3  
Old 01-24-2010, 11:21 PM
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I wasn't able to log on this morning.
I just waited about 30 mins. and
it let me log back on.

You should also try:

-Closing your internet browser
-Restart your computer

I hope you're able to log on soon.
  #4  
Old 01-24-2010, 11:22 PM
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View Post Originally Posted by AbbygailBearDiva11
Maybe you should try clearing your cache, restarting your computer, or emailing BABV at vwhelp@buildabear.com (i think that is he e-mail)
Hope this helps!
Could you refresh my memory of how to clear your cache again? After I got my new computer, with Windows 7, everything kinda switched around, and I forgot how.
  #5  
Old 01-24-2010, 11:27 PM
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Sorry but I do not know how to clear your cache or what it is. We got a computer for christmas to replace our old, slow one, and it's Windows 7.
  #6  
Old 01-24-2010, 11:28 PM
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Trust me, I JUST had this problem. Clear your Cache, it WILL be OK.
go to tools
select internet options
click "delete" under browsing history
select temporary internet files
  #7  
Old 01-24-2010, 11:45 PM
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View Post Originally Posted by CurlyQ95
Trust me, I JUST had this problem. Clear your Cache, it WILL be OK.
go to tools
select internet options
click "delete" under browsing history
select temporary internet files
I cleared my cache as you said, and it still isn't loading..
  #8  
Old 01-25-2010, 12:01 AM
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Have you tried restarting your computer? If you have tried all these steps and if they do not work, try switching computers.
  #9  
Old 01-25-2010, 12:06 AM
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Me too I am trying to load my game and its not working!!...

My answer, just wait it out until morning to get on if it doesn't work then email them....
  #10  
Old 01-25-2010, 12:10 AM
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Hm... that's weird. How come your friend is able to log in quickly and you can't? I can log in quickly, anytime.

Probably try clearing your cache.
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