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Old 02-03-2010, 03:04 PM
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Default Unanswered: ...E-mail?

Yesterday morning I emailed vwhelp, and they haven't replied yet.It is regaurding me not getting a recipet code with an online order item.
How long does is usually take for them to e-mail back?
  #2  
Old 02-03-2010, 03:06 PM
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Usually about 3-7 days for me. (:

The best thing is to be patient and wait.

Last edited by BrandonSeaShell6; 02-03-2010 at 03:09 PM..
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Old 02-03-2010, 03:06 PM
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Maybe 2-4 days because they probably have so many people asking questions, they have to answer everyonee, so it takes some time
  #4  
Old 02-03-2010, 03:14 PM
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What was the question? We might be able to help
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Old 02-04-2010, 09:09 AM
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Please be patient when emailing vwhelp. They receive over 5,000 emails a day and work as fast as they can to get your questions answered.

Since that is an ordering question, I would suggest calling Guest Services at 1-877-789-BEAR (2327), or you can contact them online at Guest.Services@buildabear.com

Last edited by karenbearhug; 02-04-2010 at 09:13 AM..
  #6  
Old 02-04-2010, 09:33 AM
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View Post Originally Posted by Fun48
Yesterday morning I emailed vwhelp, and they haven't replied yet.It is regaurding me not getting a recipet code with an online order item.
How long does is usually take for them to e-mail back?

Usually about 3-7 days.

I emailed them about that same thing! All they had to say was, "We need your "Order Number" and "Date Purchased", and I am like, "Where is the Order Number?" and they said, "On your receipt." I replied, "This is my question, where is my receipt ?".

It was probably an automatic forwarded message.
  #7  
Old 02-04-2010, 10:47 AM
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It usually takes 2-3 days for me but you just have to be patient and wait. Like Karen said they receive a lot of e-mails.
  #8  
Old 02-04-2010, 11:24 PM
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Sometimes they can take up to a week to reply to messages, usually it's just a few days though, keep on being patient, hopefully they'll email you back sooner or later. If they don't try emailing Maxine about it cuz then she'll email them about it and they usually get back to her quicker, so she'll be able to get back to you quicker.
I've done that before in my impatient times.. xD
  #9  
Old 02-04-2010, 11:25 PM
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It takes a few days.
Just try to be patient and wait til the mail comes. =)
  #10  
Old 02-04-2010, 11:31 PM
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It takes about 3-7 days. Just be patient. They will email you back before you even know it!
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