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  #21  
Old 08-14-2010, 07:38 PM
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purpleoranges
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BABV Name: rileyzoom15
 
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E-mail the picture with all of the info the customer service, than explain the situation. You could also e-mail maxine, preferably both.
  #22  
Old 08-14-2010, 07:44 PM
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CloeRockStar10
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BABV Name: cℓσε<33
 
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it should of have a big emvelope
and something about returnining I can't
remember D:
  #23  
Old 08-15-2010, 12:00 AM
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luvy199
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BABV Name: ScoutLove3
 
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Poor Mouse! Email maxine or someone with the picture attached
  #24  
Old 08-15-2010, 12:11 AM
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MelanieJuly16
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You should tell Maxine and return it to your BABW.
  #25  
Old 08-15-2010, 12:11 AM
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AshleySassy148
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BABV Name: AshleySassy148
 
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Sorry to hear about your mouse. :\
You should call them & say that you're returning it & say that it didn't have tags on them. :\
  #26  
Old 08-15-2010, 12:18 AM
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musicalklutz
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BABV Name: CourtneyCurlyFur23
 
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View Post Originally Posted by Caroline4LeafClover465
What I would do, is call BABW Guest Services, and yell at them xD
This is never the correct answer when dealing with these types of issues. If there is an issue with the item, call guest services and politely explain the issue. I guarentee that the issue will be solved with much more ease, and grace.

Please remember that all people employed by Build A Bear are here to help you, and yelling is just not a proper way to treat anyone.
  #27  
Old 08-15-2010, 01:44 AM
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CaKeCuP8
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BABV Name: anje
 
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Oh , too bad
  #28  
Old 08-15-2010, 04:12 AM
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BABV Name: Call me Emma c:
 
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Sara:: I'm sorry to hear that your bear is very bad quality.
It doesn't look to good in the photo either. My sister got the beary go lucky bear but 1 day later half it'f stuffing had come out! We took it to BABW and said this is not what we paid for and stuff. So the got her a brand new one! I think you should call BABW help line and tell them about it and say can I have a new replacement since my bear is broken?
  #29  
Old 08-15-2010, 05:51 AM
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I'm sorry about that.
Call BABW and tell them you depend a new one because the one they sent you was um.. "broken".
  #30  
Old 08-15-2010, 08:23 AM
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AshleyLuv2Dance166
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BABV Name: AshleyLuv2Dance166
 
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Wait, did you buy it from babw online or something like ebay? If its from babw, I'd call them and tell them because thats just not right! The song goes "with love in every stitch". Idk about you but I think that mouse looks like its been beat up lol! Definetly no love went into that stitching! xD
So yeah call babw and maybe email maxine the pic of calling is no help and tell her about your problem. She is very nice and should be able to help you with the problem. Hope I helped (:
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